Procedures to follow in the event of refusal, solicitation of a bribe, or instances of stigma or discrimination.
Filing complaints with supervisory and regulatory authorities is one way to resolve the issue.
If you have contacted a healthcare facility (hereinafter referred to as “HCF”) but were denied care during your appointment with a doctor:
Step 1. Contact the director of the healthcare facility as soon as possible.
As practice shows, most difficult and conflictual situations can be resolved at this level; moreover, such a resolution will be more efficient. Reviewing patient complaints and requests is the responsibility of the healthcare facility director. Leave a message, and we will contact you to help clarify the situation and, if necessary, file a formal complaint.
Step 2. If contacting the director of the healthcare facility did not resolve your issue, you should
contact the Contact Center of the National Health Service of Ukraine (NHSU) at 16-77;
Step 3. If the previous steps have not resolved your issue, please leave a message and we will contact you to provide legal assistance.
As recent years have shown, these measures yield positive results.
The most important thing is to stay calm. Speak to healthcare facility staff calmly, confidently, and politely. Remember that changing the situation depends first and foremost on you.
